Question 1

Do you offer haircuts?

Accepted Answer

Not at this time. We are only a bathing service.

Question 2

Are you insured?

Accepted Answer

Yes.

Question 3

Do you offer bathing for cats?

Accepted Answer

Not at this time.

Question 4

Do you do anal gland expression?

Accepted Answer

No - this is a procedure that should be performed by a veterinarian. If not done correctly, your dog could develop serious problems.

Question 5

Why does mobile grooming cost more than a salon?

Accepted Answer

A mobile operation is a luxury service at your doorstep
One-on-one attention: not necessarily the case in a brick and mortar salon
Bathing one dog at a time prevents your dog from being exposed to illness, fleas, and other dogs
No driving to and from the salon with related safety, expense, and time issues
Your dog does not have to be caged for hours waiting to be bathed
A mobile dog spa is a better option for dogs that get stressed when traveling by car, are anxious or aggressive when near other pets or are elderly and less able to get around

Question 6

Can I schedule just a toe nail trim?

Accepted Answer

Yes. although it is included in our luxury bathing service, you can request a trim as a stand alone service.

Question 7

Can I stay with my dog during bathing?

Accepted Answer

Due to insurance requirements, we do not allow owners to be inside the van with us. However we are happy to give you a tour of our state-of-the-art Wag’n Tails mobile van.

Question 8

Will I have to provide my own water or electricity?

Accepted Answer

Absolutely not. Our van is completely self-contained and climate controlled. We bring our own fresh water and electricity right to your driveway.

Question 9

Where do you park?

Accepted Answer

We will park at the curb or in your driveway.

Question 10

How should I prepare my dog for bathing?

Accepted Answer

Please potty them prior to our arrival. If your dog takes any medication for arthritis, you may want to do this prior to your appointment as well.

Question 11

What shampoos and conditioners do you use?

Accepted Answer

We use a variety of the best quality shampoos and conditioners based on the specific needs of your dog.

Question 12

Can you de-matt my dog?

Accepted Answer

Yes, and we will make every attempt to brush out a moderately matted dog. However, In extreme cases, de-matting is an inhumane treatment as it is both painful and traumatic for your dog. Shaving your dog may be the best solution for matts at or near the skin, but we will never shave your dog without your consent. There is an additional charge for de-matting. Importantly, please be aware that underlying skin conditions may become apparent. We will not be held responsible for these conditions or reactions a dog may have.

Question 13

How do I pay you?

Accepted Answer

You can save your credit card on file, or pay by cash or check at the end of your appointment.

Question 14

How do you deal with fleas and ticks?

Accepted Answer

If fleas or ticks are found on your dog, this condition will be treated immediately at an additional charge.

Question 15

What if I need to cancel or change my appointment?

Accepted Answer

If you must cancel or reschedule. we kindly request that you do so at least 24 hours prior to your appointment time. Cancellations within 24 hours are subject to a cancellation charge.

We are unavailable for Haircutting services at this time

Service Area

Contact

Hours

Frequently asked questions

Do you offer haircuts?

Are you insured?

Do you offer bathing for cats?

Do you do anal gland expression?

Why does mobile grooming cost more than a salon?

Can I schedule just a toe nail trim?

Can I stay with my dog during bathing?

Will I have to provide my own water or electricity?

Where do you park?

How should I prepare my dog for bathing?

What shampoos and conditioners do you use?

Can you de-matt my dog?

How do I pay you?

How do you deal with fleas and ticks?

What if I need to cancel or change my appointment?

*We are unavailable for Haircutting services at this time*

Service Area

Contact

Hours

Frequently asked questions

Do you offer haircuts?

Are you insured?

Do you offer bathing for cats?

Do you do anal gland expression?

Why does mobile grooming cost more than a salon?

Can I schedule just a toe nail trim?

Can I stay with my dog during bathing?

Will I have to provide my own water or electricity?

Where do you park?

How should I prepare my dog for bathing?

What shampoos and conditioners do you use?

Can you de-matt my dog?

How do I pay you?

How do you deal with fleas and ticks?

What if I need to cancel or change my appointment?

We are unavailable for Haircutting services at this time